Privacy Policy

Sevit Special Steel Privacy Policy

Sevit Special Steel is committed to safeguarding your private information. Please read the “Privacy Policy” below to better understand our commitments in order to respect and protect the rights of website visitors.

1. Purpose and Scope of Information Collection

To access and use certain services at Sevit Special Steel, you may be asked to provide personal information (Email, Full Name, Contact Number, etc.). All information provided must be accurate and lawful. Sevit Special Steel is not responsible for any legal issues related to the information provided.

We may also collect information about your visits, including the pages you view, links you click, and other details related to your connection to the Sevit.vn website. We also collect information about the browser you use when accessing Sevit.vn, including your IP address, browser type, language settings, time, and addresses accessed by the browser.

2. Scope of Information Use

Sevit Special Steel collects and uses your personal information for appropriate purposes and in full compliance with this Privacy Policy. If necessary, we may use this information to contact you directly through means such as sending letters, order forms, thank you notes, SMS, technical and security information, etc.

3. Information Retention Period

Personal data of users will be stored until a cancellation request is made. In all cases, personal information will be securely stored on Sevit.vn's servers.

4. Individuals or Organizations That May Have Access to Information

All customer data will not be disclosed to third parties (except when required by authorities) and will only be used for customer service purposes.

5. Address of the Information Collection and Management Entity

- Sevit Special Steel

- Address: 11/5 Vo Thi Phai, Thoi An Ward, District 12, Ho Chi Minh City, Viet Nam

- Phone: +84 332 91 61 61

6. Means and Tools for Users to Access and Edit Personal Data

The website currently does not have a member information management page, so access and editing of personal data can be requested through the following means:

- Call the company office at +84 332 91 61 61. Our staff will verify personal information and assist with editing.

- Leave comments or submit feedback directly on Sevit.vn. The administrator will review the information and assess if the comments comply with the law and Sevit.vn's privacy policy.

7. Commitment to Protecting Customer Personal Information

Personal information of members on Sevit.vn is absolutely confidential in accordance with Sevit.vn's "Privacy Policy". The collection and use of each member's information will only be done with their consent, except as required by law.

We will not use, transfer, provide, or disclose any personal information to third parties without the member's permission.

In the event of a data breach or hacking attack that leads to the loss of personal data, Sevit Special Steel will notify the authorities for timely investigation and inform the member.

We guarantee absolute security for all online transactions, including accounting invoices and digitized documents on Sevit.vn.

Sevit.vn's management team requires individuals registering/purchasing as members to provide accurate personal information, such as: Full Name, contact address, email, ID number, phone number, bank account number, payment card number, etc., and is responsible for the legality of this information. Sevit.vn is not responsible for resolving any complaints related to the member's rights if it is determined that the initial registration information is incorrect.

8 Consumer Complaint Reception and Resolution Mechanism

We are responsible for receiving and resolving customer complaints related to transactions on Sevit.vn. In the event of disputes or complaints, we prioritize negotiation and mediation to maintain the customer relationship and trust in Sevit.vn’s service quality.

The complaint process is as follows:

Any disputes, complaints, or issues arising from or related to transactions on the website or these Terms and Conditions will be resolved through negotiation, mediation, arbitration, and/or the courts in accordance with the Consumer Protection Law 2010, Chapter 4 on Dispute Resolution between Consumers and Businesses.

Step 1: Customers file complaints regarding products or services purchased on Sevit.vn through:

- Send an email to: sales@sevit.vn, or

- Call the hotline: 0332 91 61 61, or

- Send complaints to the address:

Sevit Special Steel

11/5 Vo Thi Phai, Thoi An Ward, District 12, Ho Chi Minh City, Viet Nam

Step 2: The complaint department will contact the customer as soon as possible and within 05 business days of receiving the complaint. Depending on the nature and scope of the issue, we will take specific actions to assist the customer in resolving the complaint or dispute.

Step 3: We may request customers to provide information and evidence related to the transaction or product to verify and clarify the issue and take appropriate action.

Step 4: If the complaint or dispute exceeds our capacity or authority, we will advise customers to bring the matter to the competent authorities for legal resolution.